INDONESIA
COUNCIL OPEN CONFERENCE
Flinders University 3 – 4 July 2017
Australia Plus doesn’t add** Duncan Graham*
ABSTRACT
Despite a rapid
rise in the use of smartphone apps an estimated 80 per cent of Indonesians
still rely on television for news.
[i] This presents Australia with an opportunity
to develop its
Australia Plus channel
to boost the presenting nation’s image and deliver accurate information about
the country – as it once did with
Radio
Australia and
Australia Television
International. In those days Australia
believed that broadcasting into the Asia-Pacific region was important to sow
ideas, counter falsehoods, develop friendships and influence opinions.
The chances of maintaining these principles
are being lost as the underfunded Australia
Plus service is showing poorly selected content often inappropriate for the
market, particularly when measured against other international offerings. This
paper examines how successive governments have quietly abandoned the idea that
Australia has a responsibility to showcase its achievements and values – and
why reviving this objective could help improve relationships with our nearest
Asian neighbour.
·
Disclaimer: The author was employed by ABC TV and later Channel
Nine as a current affairs reporter, producer and presenter. He also helped
pioneer public broadcasting in WA and was founder-manager of Radio 6NR. All long ago so relevant only for industry
experience.
*Duncan
Graham CV
Education: M Phil (UWA), Grad
Dip Cultural Communication (Riverina), BA (Curtin) Currently employed: Freelance writer
for English language media in Indonesia 2002 – present. Currently in Malang, East Java Australian citizen
Awards: (All in Australia):
Walkley Award for Journalism; Human Rights and Equal Opportunity Media Award
(Twice); Equal Opportunity Commission
Media Prize (Twice); Daily News Centenary Prize; Perth Press Club Award; MBE Health
Award; WA Week Book Award (now the Premier’s Prize) for non-fiction.Published books: The People Next Door (UWA Press), Being Whitefella (ed) (FAC Press), Dying Inside (A & U). Doing
Business Next Door (Wordstars). Book project: The Tyranny of Proximity.
Australia Plus doesn’t add
It’s common to start addresses with acknowledgements,
so a big thank you to Monash University, the Government of Victoria, food supplement manufacturer Swisse Wellness
owned by a Hong Kong based company, and the Australian Broadcasting Corporation.
These organisations are largely responsible for me and
maybe a few other expats and some Indonesian Australiaphiles maintaining our enthusiasm
for Bananas in Pyjamas, the WotWots and the AFL. More seriously if the ABC and the three
‘foundation partners’ hadn’t bonded Australia might have an even more
threadbare media presence overseas.[ii]
Radio
and TV were once considered a vital part of the nation’s presentation of itself
to the world and therefore the financial responsibility of the state. But in 2014 the government suddenly gave the
ABC 90-days notice that it would break its AUD 223 million deal to run the Australia Network. Eighty staff – some in Asian news rooms – lost
their jobs.
Why
did the government do that? As usual the
answer is budget constraints, but the more realistic interpretation is
politics, paybacks and placating Rupert Murdoch’s News Limited.
The
ABC announced it this way:
The Australia
Network has gone off the air after the Federal Government withdrew funding
for the broadcaster earlier this year.
The
Department of Foreign Affairs and Trade cut Australia's international
television service, which had broadcast content to 46 countries in the Asia and
Pacific region including Solomon Islands, India, Indonesia and Papua New
Guinea, in the May budget.
The
ABC was one year into a ten-year contract to provide the service, which had a
potential audience of 144 million people. [iii]
From
the rubble has grown Australia Plus. Image
polishers have called it:
…an
opportunity for Australian businesses and a case study in corporate
entrepreneurship … an endeavour that should be applauded. It is a positive step
for the broadcaster, for public institutions in general and for Australian
business.[iv]
So
far few corporates have clapped because their logos have yet to appear on
Indonesian screens. If they thought it a
‘positive step’ they’d already be up several rungs.
First
some background.
Our presentations to the Asia Pacific used to be
different. For decades Australian governments believed that broadcasting and
telecasting into the region was an important responsibility, sowing ideas,
informing and influencing.
Radio Australia started in 1939 using shortwave,
mainly to counter Japanese propaganda.
After the war it became a ‘soft power diplomacy tool’ in the jargon of
foreign affairs.[v] Other terms commonly found
in the literature include ‘globally connected’ and ‘promotion of Australian values’.
Millions learned about Australia through RA; many
tuned in to world news because local stations were censored. RA was a trusted source in a region where
facts were often scarce.[vi]
Thousands
developed their English skills huddled over crackling sets, particularly during
the 1950s and 60s. Technology forced
changes. Satellites eclipsed land-based transmitters[vii]. Rebrands became necessary but the vision
remained and the mission expanded.[viii]
In 2006 Foreign Minister Alexander Downer announced
that ABC Asia Pacific (formerly Australia Television International) would
become Australia Network, with
funding from Foreign Affairs and Trade plus advertising.
It would reach 10 million homes and 200,000 hotel
rooms in 41 countries; maybe one million viewers a month.
Downer said the ABC would run the network offering
“high quality programmes about Australia and its engagement with the region.” Also
promised were “extensive news and current affairs programmes,
Australian-produced education, drama, entertainment and lifestyle programmes.” Note the order of priorities.
The Minister included a homely metaphor with his
Reithian principles: ‘A key requirement
of the service is to provide a credible and independent voice through programmes
that present a 'window' on Australia and Australian perspectives of the world.’
[ix]
Australia
Network CEO Ian Carroll added: ‘Our
news and current affairs programmes provide more than the headlines – it is
quality world class journalism offering a different view from the London and
US-centric networks’.[x]
By then there were other windows to peer though. BBC World, France24, Al Jazeera, NHK
(Japan), Deutsche Welle and other international telecasters were offering
vistas grand using serious money.
The French Government is reported to spend AUD$ 117
million a year on France 24 while
Russia’s RT channel is believed to
have an annual budget of US$ 300 million. [xi]
Now China is expanding its overseas
reach with China Central Television
(CCTV). [xii]
The Voice of
America budget is US$ 218 million, all from government funds. It broadcasts and telecasts in more than
40 languages, including Indonesian.
In 2011 the Labor Government called tenders to run Australia Network. The two main hopefuls were the ABC and Sky TV which had long campaigned to get
the job. When it seemed Rupert Murdoch’s
company – no friend of Labor - would get the contract the tender process was
scrapped and the job given to the ABC.
It was a short victory. When the Liberal-National
Coalition won government revenge was rapid - Australia Network was turned off. Foreign Minister Julie Bishop
said the network “had failed to deliver a cost-effective vehicle’ [xiii]
but gave no facts to back the claim. The then ABC managing director Mark Scott said the
decision;
…runs counter to the approach adopted by the vast majority of G20
countries. Countries around the world are expanding their international
broadcasting services as key instruments of public diplomacy.
It sends a strange message
to the region that the government does not want to use the most powerful
communication tools available to it to talk to our regional neighbours about
Australia.[xiv]
Killing the network may have satisfied a political
ideology but a legal reality had to be faced: The ABC Charter requires it to be
an international broadcaster so the gap had to be filled. Click onto Australia Plus.
The new service is believed to cost AUD $20 million a
year with three ‘foundation partners’ – in the coy language of one report –
‘signing-on to advertising deals worth in the low single digit million dollar range’.[xv] Presumably this means something between one
and three million a year, [xvi]
so still a minority contribution.
For this the ‘partners’ get the chance
to exclusively back an ‘audience category’.
So, for example, in the Explore + Experience category sponsored by the
Victorian State Government ‘stories about events, places, travel, arts, culture
and music around Australia’ are featured.[xvii]
Absent from the sponsors are the 360 Australian businesses which
launched a mighty assault on the Indonesian market in 2015 and again this year
with 120 delegates.[xviii]
If they are not using the opportunities presented they either don’t know
Australia Plus exists – which would
be a failure of marketing - or they’ve researched its reach and decided it’s of
no value.
Australia’s overseas TV is supposed to project a
robust Western democracy, a creative explorer of art and technology and a
leader in education, then Australia Plus
is a turn off.
As Australian leaders recite the mantra that Indonesia
is our most important foreign relationship [xix]
it might be logical to assume we’d be offering our best and brightest
programmes selected specifically for the archipelago.
If only. It
seems no-one cares. Programmes are moved around or changed without notice. [xx]
Many, like the ad business rip-apart Gruen have us chuckling and Indonesians
bamboozled. This is fill-a-space scheduling which treats viewers with no
respect.
According to the ABC ‘the service is delivered as a
single stream across all territories.
Programmes do not have separate versions for individual territories’. [xxi]
So one size fits all in the 43 countries that get Australia Plus. This negates the ABC’s claim that:
…the ABC places the audience at the
centre of everything it does. Through its international services the ABC has
the content and infrastructure to enable it to connect with a range of
international audiences in English and their own language, presenting
Australian perspectives and values to the world.[xxii]
In Indonesia three pay-to-use cable services carry Australia Plus. [xxiii]
They get it free. The ABC says it’s
‘available to three million people in Indonesia’ meaning that’s the number who
pay for access to networks each offering 50 or more channels.[xxiv]
Australia
Plus TV is almost all in English,
though some Indonesian subtitling is starting to appear, though not advertised
as such. [xxv] NatGeo programmes are Indonesian subtitled. Likewise the History Channel, Animal Planet, Discovery, BBC Earth and many others.
However there are other Australia Plus sites with stories in Indonesian, including Facebook
which scored 365,000 visits last year. [xxvi] Sounds good? Motivational speaker Mario Teguh,
who used to perform on Metro TV, gets
20 million visits.
Apart from Singapore we are the closest Western nation
to Indonesia with the ability to present a different perspective in the media
jungle of Southeast Asia. Australia Plus says its mission is ‘to
provide a television and digital service that informs, entertains and inspires
our audience with an uniquely Australian perspective.” [xxvii]
Note the new order of priorities.
Indonesians and others in the region can enjoy a 24-hour service with Play School and Little Ted’s Big Adventure on a loop for much of the morning plus
a few English lessons.
ABC News Breakfast starts at 3 am in Jakarta.
World News at 8 pm seems to be the
only programme created for the channel, not just lifted and dumped, like a Bondi Rescue wave.
At 5.30 pm Java time 7.30 is
shown. Q & A runs a day late;
there are old editions of Australia Story
and the brilliant Jenny Brockie SBS series Insight.
Weeklies like Insiders and The Drum get a guernsey. Four Corners does sometimes, though late.[xxviii]
At the height of the North Korea missile crisis in mid-April[xxix]
viewers got to see the news at 1 pm and again nine hours later. In between were back-to-back AFL games. The
fearful went elsewhere to know whether Armageddon was nigh. They turn to the trusted brands – the BBC, CNN,
Bloomberg – when they could be choosing Australia
Plus.
Home and Away fans get five episodes back-to-back,
relieved by monochrome Kafkaesque-style promotions for Monash University [xxx]
that would puzzle and probably frighten prospective students. [xxxi]
It’s voiced by actor David Wenham, not well known in Indonesia.[xxxii]
Swisse also favours the obscure with former Australian cricketer Ricky
Ponting talking about perfection in making bats and balls, though not the
promoter’s products. Indonesian viewers are not used to subtle in advertising
and expect to be heavily whacked with brand names.[xxxiii] They certainly know little about hitting
sixes, LBWs and Mr Ponting.
Dr
Ken Harvey, Adjunct Associate Professor in Monash University's Department of
Epidemiology and Preventive Medicine has raised alerts about the ‘partnership’:
Swisse
have an unenviable reputation for marketing their products, both in Australia
and internationally. Their sales success reflects the large amount of money
they spend on marketing hype and celebrity endorsement, not on science.
… Swisse
have had over 20 upheld complaints over the last few years for misusing scientific claims
such as ‘clinically proven’ and ‘clinically tested’. Their advertising claims
have also been the subject of a number of satirical segments on the ABC Checkout programme.’[xxxiv]
There
have been criticisms from other quarters, [xxxv]
some so strong and mocking it’s a wonder the company hasn’t walked away. The ABC response implied complainants
didn’t understand the law, should be better informed and that all editorial
decisions were made independently by ABC staff alone. [xxxvi]
Apart
from being ideologically hostile to advertisements on the ABC, commentators
feared the brand may be damaged by links with a company that’s attracted
concerns from reputable Australian and overseas scientists. [xxxvii]
The Victorian Government’s ads focus on produce and exports from the
Garden State. They are informative but mainly
sell tourism, foods and claims for port efficiency.
What’s the target audience for this curious mix? Asians play soccer, not
rules. Australia Plus broadcasts six games a week during the Toyota AFL
Premiership season, all matches in the Toyota AFL Finals Series and a ‘weekly
highlights programme across 28 weeks’.[xxxviii]
Splendid for Victorian, South Australian and Western Australian fans in
Asia – but are footy-crazed expats the prime market for Australia Plus? There is an AFL team in the Republic called the Indonesia Garudas but they say they are
struggling with no oval and no money to buy boots and balls. [xxxix] Nonetheless they plan to send a team to
Melbourne this year.
Where are the other sports which SBS does well, the docos, programmes
featuring the ‘uniquely Australia perspective’ on the region’? They’re still in Australia.
Conclusion
Indonesian viewers comparing Australia
Plus with other nations’ offerings might conclude that we’re a poor country
offering an inconsistent fare and indifferent to audience needs. There’s little that’s made for the market. The dramas are little understood.[xl]
This situation may not concern the Government but it appears to worry
the ABC. In March this year it made an untitled submission to the Foreign Policy White Paper. The document noted the expansion of the BBC
World Service and other TV networks into overseas telecasting while reminding
DFAT of some original principles:
Australia requires a strategy for engagement which
enhances mutual understanding and respect and which encourages an exchange of
ideas. Establishing strong cultural and social links with international
populations will facilitate stronger economic ties and more productive
collaboration.
A strong, vibrant and trusted public and international
broadcasting capability will be critical to Australia’s ability to engage
economically, politically and culturally with the Asia-Pacific and beyond.[xli]
Perhaps this late conscience-pricker might someday get a reaction. However, so far none of this seems to stir the
major parties. They enjoy ABC and SBS excellence at home and offer heart-warming
statements about Australia being respected in the region.
Meanwhile their neighbours get Australia Minus and are expected to
believe that we really are serious about improving and sustaining relationships
– as we so regularly proclaim.
Unfortunately Indonesians don’t like us according
to a recent survey of attitudes. To the
question: Which country has the closest
relationship with President Joko Widodo’s government? respondents put Saudi
Arabia first (47 per cent), followed by China (38), and the US (6). Only two
per cent said Australia.[xlii] Clearly we have problems.
Australia Plus could be a splendid
showcase in Indonesia and the 42 other nations where it’s available, spreading
Australian news, culture, values and opinions, equal to its international
competitors. We have the skills and talent.
What we lack is political will.
[ii] The official statement in the ABC Annual Report reads:
Australia Plus is produced by the
Australian Broadcasting Corporation (ABC) and presented with the support of our
Foundation Partners.
[vii] The one in Darwin was
felled by Cyclone Tracy in 1974.
[xiv] In late 2015 Prime
Minister Malcolm Turnbull visited Jakarta and smoothed the path for a
delegation of 360 traders led by then Trade Minister Andrew Robb. Another group, about a third of the size,
went to Indonesia in early 2017 fronted by Trade Minister Steven Ciobo.
[xvi] The ABC won’t reveal the
figures or length of contracts claiming ‘commercial in confidence’
[xx]
A couple of examples: At the end of 7.30 on 17 April presenter Leigh Sales threw to a programme of
tributes to the late satirist John Clarke.
However viewers in Indonesia instead got an episode of Gruen first telecast in September
2015. Unsurprisingly the topical gags
were out of date. On 23 May Q & A didn’t appear though
advertised on screen and in the Internet TV Guide.
[xxi] Personal correspondence with
‘an ABC spokesman’.
[xxii] ABC Submission to
Foreign Policy White Paper
[xxiii] First Media,
Indovision and Telkomvision.
[xxiv] The ABC conducted
audience research using Skype interviews in six Indonesian cities. Participants
were recruited through the
Australia Plus
Facebook site. The research confirmed ‘strong audience interest in connecting
with Australian stories and opportunities … (and) also highlighted shortcomings
in market-specific user interface design.’
Changes were made in May 2016.
http://about.abc.net.au/wp-content/uploads/2016/11/ABCAnnualReport2016.pdf
[xxv] ‘An ABC spokesman’ said
that ‘due to budgetary constraints not all programmes can be subtitled.’ In fact I’ve caught only one with BI
subtitles – an edition of Julia Zemiro’s
Home
Delivery first telecast in Australia on 15 Feb – on
Australia Plus on 16 May.
The Dreamhouse has also been captioned.
[xxvi] Personal correspondence
with ‘an ABC spokesman’.
[xxviii] ‘The ABC spokesman’
says the
Four Corners delay is
because ‘there may be third-party footage present which needs to be cleared …’
[xxxi] The
Question the Answers campaign is on the
Internet as a Vimeo video. Vimeo is banned in Indonesia.
[xxxii] If Indonesians did
know of Wenham they might not be too enthusiastic as he featured in the TV film
Answered by Fire as an Australian
policeman. The film was a fictional
account of Australia’s role in the 1999 East Timor referendum, an event which
severely damaged relationships between Indonesia and Australia.
[xxxiii] Some commercials are
immediately repeated in case the viewer didn’t notice the first time around.
The blunt force approach like that used by Harvey Norman ads in Australia is
popular in RI.
[xxxiv] Personal communication. Dr Harvey stressed that ‘my views regarding
Swisse and their partnership with ABC International are obviously my own and do
not reflect those of Monash University.’
[xxxvii] The ABC submission to
the
Foreign Policy White Paper
includes this statement:
Reputation - The ABC is one of the most recognised and
trusted brands in Australia and the region. As Australia’s primary public
broadcaster with a Charter that requires editorial independence, the ABC’s core
strengths are its enduring credibility and integrity.
[xl] In the early 1980s the TV
soapie
Return to Eden was a huge hit
in Indonesia with lead actress Rebecca Gilling mobbed when she visited Jakarta
in 1987.